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- © 2026 Vino Savero, All Rights Reserved.
DELIVERY & RETURN POLICY
DELIVERY
At Vino Savero, we are committed to delivering your order safely, securely, and on time. Whether you’re shopping within Nigeria or from anywhere around the world, we strive to provide a seamless shopping experience from checkout to delivery
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Delivery Information
Nigeria Delivery
- Standard Delivery: 3–7 Business Days
- Express Delivery: 1–3 Business Days (Available in selected locations at checkout)
Internationsl Delivery
We proudly ship worldwide to our international customers and diaspora community.
- International Standard Shipping: 7–14 Business Days
- International Express Shipping: 3–7 Business Days (Available in selected countries)
Please note that delivery timelines may vary depending on destination, customs clearance procedures, weather conditions, and local courier services.
ORDER TRACKING
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your shipment and stay updated on its delivery status.
RETURN & EXCHANGES
We want you to love every Vino Savero piece. If for any reason you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.
Returns Eligibility
To qualify for a return or exchange, the following conditions must be met:
- Items must be unworn, unwashed, and in their original condition.
- All original tags, labels, and packaging must remain attached and intact.
- Items must be free from stains, odors, alterations, or any signs of wear.
- Proof of purchase or order confirmation must be provided.
- Any complimentary promotional item received with the order must also be returned.
For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Underwear
- Bodysuits
- Swimwear
- Intimate garments
- Any personal-use item designated as non-returnable
How to Request a Return
To initiate a return or exchange:
Step 1
Email support@vinosavero.com with your order number and the reason for your return request.
Step 2
Our customer support team will review your request and provide detailed return instructions.
Step 3
Carefully package the item(s) in their original packaging.
Step 4
Ship the package using our recommended courier service or any reliable trackable shipping method.
Please note that return requests submitted after the 14-day return period may not be accepted.
REFUND POLICY
Once your returned item has been received and inspected, we will notify you of the outcome of your request.
If approved, your refund will be processed to your original payment method or issued as store credit,
depending on your preference and eligibility.
Refund Timeline
- Inspection & Approval: 1–3 Business Days
- Refund Processing: 5–10 Business Days
- Bank Processing Times may vary depending on your financial institution.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, kindly include:
- Your order number
- Clear photographs of the item
- A brief description of the issue
RETURN SHIPPING COST
Customers are responsible for return shipping costs unless:
- The item received is defective.
- The item arrives damaged.
- The wrong item was sent.
Original shipping fees are non-refundable except where the return is the result of an error on our part.
EXCHANGES
Exchanges are subject to product availability.
If the requested replacement item is unavailable, you may choose between:
- Store Credit
- A Refund
- An Alternative Product of Equal Value
NEED ASSISTANCE?
If you have any questions regarding shipping, returns, exchanges, or your order status, our team is happy to help.
Email: support@vinosavero.com
We appreciate your trust in Vino Savero and thank you for shopping with us.